Privacy Policy
Privacy Policy
Last updated: December 27, 2024
This Privacy Policy explains the policies and procedures of Synergy Factor LLC (“Company,” “We,” “Us,” or “Our”) regarding the collection, use, and disclosure of your personal information when you access or use any of our websites, services, applications, tools, or other related offerings (collectively, the "Service"). This policy also informs you of your rights under applicable privacy laws and outlines how we work to protect your privacy.
By using the Service, you agree to the collection and use of information as outlined in this Privacy Policy.
1. Company and Contact Information
Company Name: Synergy Factor LLC
Location: 166 Geary St, Ste 1500 #2507, San Francisco, CA 94108, USA
Website: https://leadwinner.ai and https://app.leadwinner.ai
Contact Email: info@leadwinner.ai
2. Types of Information We Collect and How We Use It
We collect various categories of data from users, which may include:
Personal Data: This includes information that users provide directly through contact forms, registration processes, or any other interaction with our Service. It may include names, email addresses, phone numbers, or other identifying information.
Business and Interaction Data from Third-Party APIs: Through integrations like the Yelp API, we collect publicly available business-related data and information on user interactions with these businesses, which may be used to facilitate responses to leads or improve Service delivery.
Technical and Device Information: We collect data such as IP addresses, browser types, operating system versions, device identifiers, and other information related to the devices used to access our Service.
Behavioral and Usage Data: We may track interactions with our Service, such as pages visited, time spent on each page, features used, and general activity.
Analytics and Advertising Data: Collected through providers such as Google Analytics and other third-party tools, this information helps us understand user behavior, improve our Service, and offer relevant advertising.
Marketing and CRM Data: Data is collected via integrations with CRM systems, advertising networks, and other marketing tools for targeted marketing and customer relationship management purposes.
Purpose of Data Collection: Data collected is used to:
Provide, operate, and maintain the Service.
Enhance, personalize, and improve user experiences within the Service.
Communicate with users to send notifications, updates, promotional offers, and news, as allowed by user preferences and applicable law.
Analyze usage trends and perform general Service-related analytics.
Manage our marketing and advertising efforts through targeted messaging and user engagement analysis.
3. Data Sharing and Disclosure
We may share user data with:
Service Providers and Processors: Including analytics providers, marketing platforms, CRM systems, and other third-party services that help us understand and enhance Service functionality, facilitate user engagement, and deliver relevant content.
Third-Party API Integrations: Through API integrations like Yelp’s, OpenAI's or others, we may access business data and limited user interaction data to support lead response services and improve the user experience.
Our Service does not process payment data directly; all transactions are managed by secure third-party payment processors like Stripe. If users choose to authenticate through platforms such as Google or Facebook, we only collect essential information, such as names and email addresses.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve user experiences and the effectiveness of our Service. Types of cookies used may include:
Session Cookies: Store temporary information during individual user sessions.
Persistent Cookies: Save user preferences, such as language settings, to enhance future visits.
Third-Party Cookies and Pixels: Used for analytics, advertising, fraud prevention, and tracking interactions across our Service.
Users can adjust their browser settings to control the use of cookies and other tracking technologies.
5. User Rights
Depending on applicable law, users may have the following rights concerning their data:
Access and Deletion: You can request access to, deletion, or correction of your personal data by contacting us at info@leadwinner.ai.
Restriction of Processing and Right to Object: You may have the right to limit or object to certain processing activities, particularly concerning direct marketing or advertising.
Data Portability: Where feasible, you may request that we provide you with an electronic copy of your data in a structured, commonly used format, or transmit it directly to another service provider if technically possible.
These rights may vary based on jurisdiction and applicable data protection laws.
6. Data Retention
We retain user data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as otherwise required by law. Data may be stored for extended periods as needed for compliance, fraud prevention, legal obligations, or legitimate business purposes.
7. Security Measures
We implement commercially reasonable physical, technical, and administrative measures to protect user data, including but not limited to encryption, access controls, and regular data backups. However, no security method is completely infallible, and we cannot guarantee the absolute security of data stored on our systems.
8. International Data Transfer
Our primary servers are located in California, USA, but user data may be processed, transferred, and stored in jurisdictions outside the United States as necessary for our operations. In cases of cross-border data transfer, we apply contractual and technical safeguards to ensure data protection standards are met, including compliance with the EU General Data Protection Regulation (GDPR), where applicable.
9. Minors’ Data
Our Service is designed for users aged 18 and older and is not intended for minors. We do not knowingly collect information from children under 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such information. Parents or guardians who believe their child may have provided us with personal information should contact us to ensure its removal.
10. Marketing and Communication Preferences
We may send users marketing and promotional communications as permitted by applicable law. Users can opt out of these communications at any time by following the unsubscribe instructions provided in each message or by contacting us directly. For necessary communications related to user interactions within the Service, opting out may not be available.
11. Policy Updates and Notifications
We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational needs. Notice of any material changes will be posted on our website, and continued use of our Service after such notice constitutes acceptance of the updated terms.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@leadwinner.ai.
Contact us
Whether you have a request, a query, or want to work with us, use the form below to get in touch with our team.
